Help Manual
[Placeholder manual outline — link each item to the real documentation.]
Getting started
- Installing the QuerySolv support service
- First-run setup and the agent workspace
- Creating departments, agents, and their permissions
Configuration
- Connecting e-mail, live chat, and social channels
- SLA policies and business hours
- Knowledge base and the self-service portal
- Choosing a database backend
Advanced topics
- AI-assisted reply drafts and canned replies
- REST API, webhooks, and Active Directory / LDAP sign-in
- High-availability clustering
- Reports, CSAT, and dashboards