Compare Editions
One license covers one installation, and it does not expire. The edition decides two things: which capabilities are switched on, and how many active agents may sign in.
Professional
2 or more agentsEvery feature except clustering. The key carries the number of active agents you license, two or more.
High Availability
2 or more agentsAdds high availability, so the service can run as a Windows Server Failover Clustering resource.
Free
2 agentsA working help desk for two agents who take requests by web form and e-mail. The reports, the knowledge base and per-department permissions are all there.
Feature by feature
✓ included · — not in this edition
| Professional | High Availability | Free | |
|---|---|---|---|
| Team size | |||
| Active agents | 2 or more, licensed | 2 or more, licensed | 2 |
| Taking requests | |||
| Web request form and requester portal | ✓ | ✓ | ✓ |
| E-mail intake, one mailbox per department | ✓ | ✓ | ✓ |
| Mail screening rules and review queue | ✓ | ✓ | ✓ |
| Live chat | ✓ | ✓ | — |
| Social channels (X, Messenger, Instagram) | ✓ | ✓ | — |
| Working tickets | |||
| Agent workspace and dashboard | ✓ | ✓ | ✓ |
| Departments with per-agent permissions | ✓ | ✓ | ✓ |
| Predefined replies, personal and shared | ✓ | ✓ | ✓ |
| Merge, link and split | ✓ | ✓ | ✓ |
| Full-text search | ✓ | ✓ | ✓ |
| Knowledge base, public and internal | ✓ | ✓ | ✓ |
| Managing the service | |||
| Reports, with CSV export and print layout | ✓ | ✓ | ✓ |
| Supervisor agent evaluation | ✓ | ✓ | ✓ |
| Satisfaction ratings | ✓ | ✓ | ✓ |
| SLA engine: targets, schedules, countdowns and breach alerts | ✓ | ✓ | — |
| Integrations | |||
| REST API | ✓ | ✓ | — |
| Signed webhooks | ✓ | ✓ | — |
| Active Directory sign-in | ✓ | ✓ | — |
| AI assistance with your own provider | ✓ | ✓ | — |
| Look and availability | |||
| Portal and workspace branding | Custom | Custom | Stock “Support Center” look |
| High availability (Windows failover-cluster resource) | — | ✓ | — |
How the agent count works
What is counted
The count is of active agent accounts. An account that signs in through Active Directory counts the same as a local one.
What happens at the limit
Where an edition has a limit, the oldest accounts up to that limit can sign in. An agent beyond it who types the right password is told plainly that the license does not allow any more active agents. It is not reported as a bad password and does not count toward a lockout.
The fix
Disable an account nobody uses anymore, or install a key with a higher agent count.
Moving up an edition
Moving up means installing a new key. Nothing is reinstalled and no data moves.
- Choose Install LicenseIn the control panel.
- Pick the key fileThe one you were sent for the new edition.
- RestartThe control panel and the service.
Settings for AI, social channels, webhooks, the REST API and Active Directory sign-in can be entered on any edition. They are kept, ignored until a license that includes the feature is installed, and then start working.
Moving from the trial to the Free or Professional edition keeps every setting too: features the new edition does not include are kept and switched off, and come back when you install a key for an edition that has them.
Try it first
QuerySolv runs as a 30-day trial with every Professional feature and unlimited agents (clustering needs a High Availability edition key). The control panel shows the days remaining. When the trial ends, the service stops serving until a key is installed.
Download Installer with Free Trial