How QuerySolv compares with the alternatives
You are really choosing between kinds of product, so that is how this table is grouped. Each cell describes the typical member of its group. It is not a claim about every plan of every vendor, and we have left in the rows where QuerySolv is not the answer.
Side by side
The QuerySolv column is tinted. Where the answer is a plain yes or no, the cell starts with ✓ or —.
| What you care about | QuerySolv | Cloud help desk suites | Cloud ITSM | Open-source self-hosted desks | Commercial on-premises ITSM |
|---|---|---|---|---|---|
| Runs inside your network | ✓ Yes, and only there | — No | — No. A leading self-hosted edition closed to new buyers in March 2026. | ✓ Yes | ✓ Yes, as a tier that lags the cloud version |
| Works air-gapped | ✓ Yes today. Pages load no external assets. A future release may add a license check. | — No | — No | Mostly. It depends on the stack and modules. | Possible, with a heavy footprint |
| What you must install | One service and one control panel. SQLite is included. | Nothing. You rent. | Nothing. You rent. | A web server, PHP or Ruby, MySQL or PostgreSQL, and sometimes Redis and Elasticsearch | A Java application with a bundled or external database, on a 16 GB RAM class machine |
| Pricing model | Per installation, bought once. Free edition for 2 agents. 30-day trial. | Per agent per month, $7 to $150 list, with AI metered on top | Per agent per month, $19 to $99 or more. Enterprise tiers are quote-only. | Free license. You pay in operations, and some charge for modules. | Per technician per year. On-premises pricing is often quote-only. |
| Requester portal without JavaScript or a modern browser | ✓ Yes, every portal flow. Live chat needs JavaScript. | — No | — No | Partly. It varies. | — No |
| AI assistance | Optional. Your provider and key, or a local model. Grounded in your knowledge base. | Bundled, and metered by the vendor | Bundled or an add-on, metered | Little or none built in | Cloud tier only, or bundled |
| Database choice | SQLite, MySQL/MariaDB or SQL Server | Not applicable | Not applicable | Usually one: MySQL or PostgreSQL | Bundled PostgreSQL, or SQL Server |
| High availability | Windows failover clustering, with the resource DLL supplied | Managed by the vendor | Managed by the vendor | Do it yourself | Vendor-documented, complex |
| Channels | Web, e-mail, live chat, X, Messenger and Instagram DMs, API | The broadest, including voice | E-mail, portal, chat. Voice through partners. | E-mail and web. Chat varies. | E-mail, portal, chat. Phone in some. |
| ITSM breadth (assets, CMDB, change) | — Not a goal. Ticketing, SLAs and a knowledge base. | — No | ✓ Yes, deep | Thin | ✓ Yes |
List prices are per agent per month as published on current vendor pricing pages. Prices change, so check current vendor pages before you rely on them.
Which one should you pick?
A cloud help desk suite
If you want voice and the widest channel list, you want nothing to run, and a bill per agent per month is acceptable.
An ITSM suite
Cloud or on-premises, if you need asset inventory, a CMDB and change management in the same tool as your tickets.
An open-source desk
If you have the skills and the time to own a web server, a runtime and a database, and you are happy to pay in operations instead of license fees.
QuerySolv
If you want to own your support system, keep its data on your own network, and pay once, without inheriting a server stack to babysit.
Further reading from our topic library
Try it on a spare machine this afternoon
Download the installer and start the service. It runs for 30 days with every Professional edition feature and unlimited agents.
Download Installer with Free Trial