Buy your help desk once. Keep it.
QuerySolv is licensed per installation, and the license does not expire. There is no per-agent-per-month subscription, no metered AI resolution, and no surcharge for keeping your data in your own country.
- One license covers one installation, and it does not expire.
- The edition decides which capabilities are on and how many active agents may sign in.
- Nothing is metered afterwards, AI included.
- Free Edition is a limited working help desk for two agents; the trial runs every Professional Edition feature for 30 days.
How the license works
One license, one installation
One license covers one installation. Every edition uses the same model: one key per installation.
You pay once
The license is perpetual. When you buy, you choose one, two or three years of updates; every build released in that period is yours to run for good. A build released after it, may ask for a newer key.
The edition sets the scope
It decides which capabilities are switched on and how many active agents may sign in.
Free Edition is a working help desk
Two agents, with the portal, agent workspace, e-mail intake, tickets, departments, permissions, reports and knowledge base. A fit for a two-person charity desk: see help desk software for nonprofits.
What we are claiming, and what we are not
What you get
- One payment per installation
- A license that does not expire
- Nothing metered afterwards, AI included
- No surcharge for keeping your data in your own country
What we do not claim
- An unlimited agent count. Free allows two active agents; Professional and High Availability keys carry the number you license, two or more. What you never get from us is an invoice that turns up every month.
- Unlimited future builds. A license key covers the builds released during its update period; a later build may ask for a newer license key.
What per-agent pricing adds up to
At current published list prices, cloud help desks run from $7 to $150 per agent per month, and cloud ITSM suites from $19 to $99 or more. AI usually costs extra: a fee per resolution, a pack of sessions, or an add-on charged on every seat.
Take a cloud ITSM plan at $99 per agent per month with a $29 AI add-on, for a team of ten:
It is a recurring cost: by year three you have paid it three times, and the day you stop paying, the desk is gone.
Cloud help desks
Per agent per month, with AI metered on top. The bill tracks headcount for as long as you use the product.
Open-source desks
A free license, and you pay in operations instead: a web server, a language runtime and a database server to install, patch and keep in step. QuerySolv avoids that bill as well. See one service, no stack.
QuerySolv
One payment per installation, no meter, and nothing to assemble. The comparison page sets the pricing models out side by side.
Prices change. Check current vendor pages before you put numbers in front of your finance team.
Try every Professional feature before you pay anything
- Install the free trialQuerySolv runs as a 30-day trial with every Professional Edition feature and unlimited agents.
- Put the end date in your calendarWhen the trial ends, the service stops serving until a key is installed. Plan your evaluation with that date in mind.
- Install a key to carry onChoose Install License in the control panel and select the key file. Nothing is reinstalled.
Try it on a spare machine this afternoon
Download the installer and start the service. It runs for 30 days with every Professional edition feature and unlimited agents.
Download Installer with Free Trial