Help desk software for a small business: a real ticketing system without a monthly bill
Most help desk software is built and priced for a support department. QuerySolv is sized for the business where two to ten people answer requests between other jobs: a shared mailbox that has become a queue, customers who deserve a reply time, and nobody whose job is to run a server stack.
- Free for two agents, with no expiry. Professional licenses for 2, 5 or 10 agents, bought once per installation.
- One Windows service on a machine you already own: a retired desktop or the office server. SQLite is built in; nothing else to install.
- Customers and staff raise requests by e-mail or a web form, with no account to create. Live chat is there when you want it.
- Set up in an afternoon, backed up as three things, upgraded by running the next installer.
Sound familiar?
| The small-business help desk today | With QuerySolv |
|---|---|
| Requests arrive in a shared inbox. Whoever reads it first answers it, or nobody does, and there is no way to tell which. | Every e-mail becomes a ticket with an owner, a status and a history. The dashboard shows what is waiting, what is late and what is due within the hour. |
| The cloud desk you priced wanted a seat for everyone who might ever answer a ticket, every month, forever. | The edition sets how many agents can sign in; you pay once. The engineer who sees ten tickets a month can have an account. Licensing › |
| The open-source option needed a web server, PHP and a database server, and a person to keep them patched. | One installer, one Windows service, one control panel. The database is a file the service creates on first start. One service › |
| Customers were asked to create an account and remember a password to report a problem. | No accounts. A customer raises a request and follows it with the ticket number and their e-mail address, from any browser. The portal › |
What a two-person desk gets for nothing
The Free edition is the full ticketing system for two active agents, and it does not expire.
Form and e-mail intake
A request form for your site and one mailbox per department, checked about once a minute, with replies threaded onto the right ticket and spam screened out.
A knowledge base
Public articles that customers can search before they write, internal ones for the team, and predefined replies that keep the answers consistent.
Reports and ratings
Seven reports over 7, 30 or 90 days, CSV export, and a 1-to-10 rating link on every resolving reply. Enough to know whether the desk is getting better.
What growing to five or ten agents adds
A Professional key switches on the rest without a reinstall. Settings entered beforehand are kept and start working the day the key goes in.
Service levels
Response and resolution targets in your working hours, with countdowns and breach alerts. A key customer's domain can get a shorter clock.
Live chat and social
A chat widget for your site and direct messages from X, Messenger and Instagram, all landing in the same queue.
AI drafts, your key
Reply drafts grounded in your knowledge base, from the provider you choose or a local model. Nothing metered, every draft reviewed by a person.
Branding, API, directory sign-in
Your name on the portal, signed webhooks, a REST API and Active Directory sign-in for the agents.
Running it without an IT department
- Install. Run the installer on a Windows machine with an administrator session. The service starts and serves HTTPS on port 443 with a certificate it generated itself.
- Point a mailbox at it. Enter the support mailbox and sender in the department settings. The next e-mail becomes the first ticket.
- Put the form on your site. The request form comes in a version without the portal's header and footer, made for embedding.
- Back up three things. The database, the configuration file and the certificates folder. Attachments live inside the database, so there is no file share to copy.
- Upgrade by installing the next build. The service migrates its own database on start. There is no separate upgrade utility.
Replace the self-signed certificate with one from a certification authority before customers use the portal. Choose the database before taking real tickets, because there is no migration tool between SQLite, MySQL/MariaDB and SQL Server. The server side is Windows only, and the limits page lists the rest.
Who this is for, and who should look elsewhere
- A business with two to ten people who answer customer or staff requests, and a Windows machine to run it on.
- A one-person IT department that wants a queue, a history and a knowledge base instead of a mailbox. The topic library has a whole series on that job.
- Anyone who would rather pay once than per agent per month, and keep the data in the building.
- A business that needs asset inventory, change management or telephony in the same tool: that is an ITSM suite.
- A team that works mostly from phones and needs a native mobile app. The workspace is a responsive web application.
- A shop with no Windows machine at all.
Try it on the office server this afternoon
Download the installer and start the service. It runs for 30 days with every Professional feature and unlimited agents; keep the Free edition afterwards if two agents is all you need.
Download Installer with Free Trial