The help desk that can't be retired out from under you
QuerySolv is installed on your own Windows server, licensed to you with no expiry, with no vendor cloud behind it. You keep it for as long as you want it.
- The software, the interfaces and the data all sit inside your network, and pages fetch nothing from the internet.
- Licensed to you with no expiry. There is no vendor cloud behind the portal, the workspace, the chat widget or the API.
- Runs on Windows Server 2008 through 2025 and Windows 7 through 11, on hardware you already own.
- What it sends us is short and listed on the security page: a crash report after an abnormal exit, and a license check against the license server.
Self-hosting is being withdrawn around you
The help desk market in 2026 is cloud-first and priced per agent per month. If you have been through one of these migrations, you already know how the e-mail reads. If you are weighing a cloud-based help desk against this one, the topic library's cloud-based vs self-hosted article sets the two out without a brochure in the room.
No self-hosted option at all
The big cloud help desks offer none, at any price.
Closed to new customers
Well-known self-hosted editions have been closed to new customers, one as recently as March 2026.
Withdrawn outright
Others have been withdrawn, and a long-standing free community edition was discontinued.
Left to lag
Where commercial on-premises products survive, they are often a second-class tier: a handful of releases a year while the cloud version ships every couple of weeks, with features held back.
What on-premises means here
- The software, the interfaces and the data all sit inside your network.
- Pages fetch nothing from the public internet. Every page, style, script and font is served by the service itself.
- Mail and social collection are outbound-only, so the server does not need to be reachable from the internet to collect mail.
- In normal running the service sends us nothing. The exceptions are a crash report after an abnormal exit and a license check against the license server, both described on the security page.
- There is no vendor cloud behind the portal, the agent workspace, the live chat widget or the API.
No vendor cloud sits between your requesters and your agents.
Yours for as long as you want it
A perpetual license per installation
The builds your key covers are yours to run for good. See how the license works.
Hardware you already own
It runs on Windows Server 2008 through 2025 and Windows 7 through 11. The same installer works on a retired desktop or a current server.
Your database
SQLite, MySQL/MariaDB or Microsoft SQL Server, backed up by your own procedures.
Your cluster
High availability uses Windows Server Failover Clustering, the technology your Windows team already knows.
The trade you are making
You take on
- Running it yourself. With QuerySolv that comes to one Windows service, a three-item backup and a TLS certificate. We have tried hard to keep that job small: see one service, no stack.
- Windows on the server side.
- A help desk rather than a full ITSM suite. The limits page lists what QuerySolv does not do.
You get
- A help desk no roadmap decision made elsewhere can switch off.
- Your tickets, attachments and customer e-mail on your own network.
- One payment per installation instead of a meter.
Try it on a spare machine this afternoon
Download the installer and start the service. It runs for 30 days with every Professional edition feature and unlimited agents.
Download Installer with Free Trial