Customer support software that your customers never have to sign up for
QuerySolv is a customer service and ticketing system you install on your own Windows server and license once. Customers write in by web form, e-mail, live chat or social message; every route lands in the same queue with the same history, service levels and reports. Nobody needs an account to ask for help.
- Five ways in, one queue: the request form on your site, e-mail, live chat, direct messages on X, Messenger and Instagram, and the REST API.
- Customers are identified by their e-mail address. They open, follow, reply to and rate a request from any browser, with no password and no cookies.
- Service levels per customer: an agreement can be picked by the requester's e-mail domain, so a key account gets a shorter clock without a separate queue.
- Licensed per installation, bought once. The customer data stays on your network. Live chat, social channels and SLAs are Professional edition features.
The customer's side
Support tools are usually judged from the agent's seat. The customer's seat decides whether people use the desk or e-mail the one person they know.
A form, not a sign-up
The request form sits on your site or in the portal. Each department shapes its own fields. The customer gets a ticket number and an acknowledgment by e-mail.
E-mail that threads
Mail to the support address becomes a ticket; replies are threaded onto it. Each department can have its own mailbox and its own sender address.
Chat where they are
The live chat widget goes on your site in a frame, and social direct messages arrive as tickets. A conversation that started in chat can continue by e-mail.
Following along
A customer checks a request with its ticket number and their address, or asks for a link, valid for 24 hours, that lists everything they have open.
Works with JavaScript disabled and on browsers as old as Internet Explorer 11. Live chat is the one feature that needs a script.
The agent's side
One queue, every channel
A chat, an e-mail and a form submission are the same kind of ticket, with the same priorities, statuses and permissions. Agents work tabbed tickets, drag to merge, and search the full text of everything.
Replies that sound like your company
Predefined replies, personal and shared, with the slots left in. Optional AI drafts grounded in your own knowledge base, with your provider and your key, and an agent reviewing every draft.
Answers that stop repeating
A public knowledge base that customers can search before they write, and internal articles only agents see. A reply can point to an article instead of retyping it.
Service levels, ratings and the reports your manager asks for
Per-customer response targets
Each department keeps an ordered list of rules that pick a service level agreement: by channel, by the requester's e-mail domain, or by a form field. A contract customer's domain can carry a one-hour first response while everyone else gets four. Countdowns show on every covered ticket; a breach is written to the ticket, e-mailed to the assignee, and available to a webhook or the API event feed. The clock follows the agreement's working hours and holidays, and it does not pause while a ticket is on hold.
Ratings and reports
When an agent's reply resolves a request, the e-mail carries a one-time link to a 1-to-10 rating with an optional comment; no sign-in, no reminder. Seven question-led reports cover the last 7, 30 or 90 days: Overview, Service Performance, Customer Satisfaction, Demand & Forecasting, Team Performance, Agent evaluation and Issues to Address, with CSV export and a print layout. The page for support managers covers the same ground from the manager's seat.
Why install it instead of renting it
The cloud customer service suite
- Priced per agent per month for as long as you use it, so the part-timer who answers ten tickets goes without a seat.
- AI sold per resolution or per session pack.
- Customer conversations in the vendor's region of choice.
QuerySolv
- Licensed per installation, paid once, with no expiry. The edition sets how many agents can sign in.
- AI with your own provider and key, or a local model. Nothing is metered.
- Tickets, attachments and customer e-mail on your own server. Webhooks carry metadata, never message bodies. See security and data control.
What it is not
- Not a CRM. There are no deals, pipelines or marketing lists. It records who asked for what and what was done.
- No telephony. Calls are logged by the agent who takes them; there is no dialler or call recording.
- No mobile app. The agent workspace is a responsive web application. Customers need nothing but a browser or an e-mail client.
- The server side is Windows only, and the Free edition takes requests by form and e-mail only. The limits page has the full list.
See it with your own customers' tickets
Download the installer and point a support mailbox at it. The trial runs for 30 days with every Professional feature and unlimited agents.
Download Installer with Free Trial